Available for New Opportunities

Mahadi Hasan

Centralized Trade Finance Customer Service Associate @ MTB PLC

Project Coordinator | Google PM Certified | Stakeholder Management

Delivered 5 IT Projects | 7.5k+ Docs, Zero Compliance Misses

Results-driven professional with 4 years of cross-industry experience bridging IT project delivery & banking trade finance. Proven in stakeholder management, trade document operations, and 95%+ client satisfaction. Looking ahead, I'm focused on turning that same discipline into digital transformation and long-term organizational growth — bringing process rigor, stakeholder trust, and delivery ownership to every team I join.

Connect with Me → Download CV ↓
Mahadi Hasan
4+
Years Experience
95%
Client Satisfaction
5+
IT Projects Delivered
7.5K+
Documents Lodged
12
Appreciation Letters
30+
Corporate Clients
About Me

Learning, Building, Growing

Four years of hands-on experience across banking operations and IT delivery have shaped how I work — and where I'm headed next.

01
Past

Learning the Discipline

I started at CodeMoly, coordinating IT projects end-to-end, then moved into Mutual Trust Bank PLC's high-volume trade finance operations. Both roles taught me the same lesson: dependable outcomes come from disciplined process and clear communication, not shortcuts.

02
Present

Building Digital Products

Today I'm channeling that operational experience into product — currently developing TutorFlow AI, a multi-tenant SaaS platform — while still running compliance-critical operations at MTB. I'm learning to think like a builder, not just a coordinator.

03
Mission

Investing in Growth

My focus now is putting that full range — stakeholder management, operational precision, and product execution — to work for the companies I serve, with an eye on long-term impact over short-term wins.

My Mission
To serve the companies I work with for the long term — investing everything I've learned in customer and stakeholder relationships to help drive real, lasting growth, with my best effort on every delivery.
Capabilities

Skills & Technical Stack

📋Strategy & Execution
  • Project Coordination & Delivery
  • SDLC & Project Lifecycle Management
  • Agile & Scrum Methodology
  • Sprint Planning & Backlog Grooming
  • Risk Identification & Mitigation
🤝Analysis & People
  • Requirement Analysis (SRS, WBS, BRD)
  • Stakeholder & Client Management
  • Cross-Functional Team Coordination
  • User Acceptance Testing (UAT)
  • KPI Monitoring & Reporting
👥Soft Skills
Strategic ThinkingProblem SolvingTeamwork & CollaborationLeadership & MentoringAdaptabilityDecision MakingCross-Functional CommunicationTime ManagementLearning AgilityPrioritization
🏦Trade Finance Operations
  • Trade Finance Operations Management
  • LC Processing, Verification & Amendment Review
  • TT / Shipping Guarantee Execution
  • Bill of Lading & Airway Bill Review
  • HS Code & PI Compliance Checking
🛡️Service & Compliance
  • Customer Service Excellence
  • Document Examination & Audit-Ready Records
  • Regulatory Compliance & Risk Control (UCP 600)
  • Customer & Customs Officer Liaison
  • High-Volume Workflow & Deadline Management
🏷️Domain Focus
LC / TTBL / Airway BillHS CodeImport TradeUCP 600Core Banking Trade Modules
📊Data & Reporting
  • MS Excel (Advanced Formulas & Dashboards)
  • Documentation (SOW / MOM / Reports)
  • KPI & Performance Tracking
  • Data Visualization
  • Process Mapping & SOPs
⚡AI-Augmented Productivity
  • AI Documentation (SRS / MOM)
  • AI Reporting & Analytics
  • AI Project Planning
  • AI Research & Compliance Checks
  • Workflow Automation
🤖AI Tools
ChatGPTGeminiClaudeNotion AIGrammarlyGoogle Sheets
💻Programming
PHP
C#
JavaScript
jQuery/AJAX
🗄️Frameworks & Databases
Laravel
CodeIgniter
MySQL
SQL Server
🖥️Digital Sense
🔌API Integration
🏗️Architecture
☁️SaaS Planning
📌Project Tools
Jira
Trello
✅ClickUp
📝Notion
💬MS Teams
GitHub & GitLab
🎨Design & Doc
Figma
📐Draw.io / Visio
🔗Lucidchart
🗄️MS Office
📊MS Excel
📽️MS Power Point
🗓️MS Project
🗺️MS Visio
Career Track

Professional Experience

Feb 2024
– Present
Banking
Feb 2024 – Present · Banking

Customer Service Associate

Current Role
Mutual Trust Bank PLC · Dhaka, Bangladesh
Import Trade — Integrated & Centralized MITS Operations Division
  • Issue shipping guarantees and process TT documentation for import transactions, handling 300+ document sets monthly with same-day turnaround
  • Review LC clauses, PI descriptions, HS codes, and Airway Bill/Bill of Lading documents for accuracy and compliance
  • Maintain a daily customer-wise database of shipping guarantees, logging all transactions for accurate, audit-ready records
  • Act as a communication bridge between operations, compliance, and customers — resolving issues end-to-end
  • Prepare operational reports in advanced MS Excel, tracking volume, turnaround time, and quality metrics
  • Identify service and documentation issues and escalate to the appropriate teams for resolution
🏆 12 Client Appreciation Letters 📈 300+ docs/mo · same-day turnaround ✅ 98% compliance escalation rate
Jul 2022
– Nov 2023
IT
Jul 2022 – Nov 2023 · IT

Project Coordinator

IT / Agile
CodeMoly · Dhaka, Bangladesh
Cross-functional software delivery
  • Supported end-to-end coordination of 5+ cross-functional IT projects, from requirement gathering through deployment
  • Facilitated sprint planning, daily stand-ups, and UAT coordination between development, QA, and business teams
  • Assisted in developing SRS, WBS, project schedules; built and maintained MS Project schedules including Gantt charts and milestones
  • Prepared weekly status reports and stakeholder updates; monitored progress and escalated blockers
  • Delivered projects at 96%+ client satisfaction through structured change control and documentation (MOM)
🏅 96%+ client satisfaction 🎖️ Secured BASIS membership
Jun 2018
– Oct 2019
EdTech
Jun 2018 – Oct 2019 · EdTech

Academic Advisor

EdTech
Admission.ac · Daffodil Family · Dhaka
Admissions & stakeholder coordination
  • Coordinated internal teams and external stakeholders to manage admission operations efficiently
  • Improved communication workflows, increasing conversion rates and stakeholder satisfaction
  • Assisted in planning and executing marketing and enrollment initiatives
🎓 5 students placed in Canada & Malaysia
Highlights

Key Achievements

📄

Processed over 300 trade finance document sets monthly with same-day turnaround while maintaining regulatory compliance and operational accuracy.

🏆

Received 12 Client Appreciation Letters at Mutual Trust Bank PLC for exceptional customer service, documentation accuracy, and operational excellence.

🚀

Successfully coordinated the delivery of 5+ software projects while maintaining a 96%+ client satisfaction rate through proactive stakeholder communication and structured project execution.

🤝

Contributed to acquiring 18 new clients and approximately 8–10% of annual project revenue through successful proposal execution.

🎖️

Secured BASIS Membership for CodeMoly, strengthening the company's credibility and business partnership opportunities.

Portfolio

Key Projects Delivered

01 · IT Project
🌐
Corporate Websites

High-performance corporate websites — requirement analysis, vendor coordination, UAT, and full handover documentation.

CorporateUATZero Delays
02 · IT Project
🛒
E-Commerce Platform

Scalable online store with payment gateway, product catalog and order tracking. Full lifecycle from requirement gathering to deployment.

E-CommerceWebOn Time
03 · IT Project
📚
Learning Management System

Tutor & School Management System with student onboarding, scheduling, billing, attendance and progress tracking.

EdTechLMS95% Sat.
04 · IT Project
📦
Inventory Management System

End-to-end stock tracking with real-time inventory levels, purchase orders, low-stock alerts and supplier management.

InventoryReportingAutomation
05 · IT Project
🗓️
Attendance Management System

Automated attendance capture and leave management with real-time dashboards for HR and department heads.

HR TechDashboardsAutomation
06 · IT Project
🎯
Job Placement System

Candidate-to-employer matching platform covering job postings, applicant tracking, interview scheduling and placement reporting.

RecruitmentATSMatching
Academic Background

Education & Qualifications

2021 – 2023 · Postgraduate
Postgraduate Diploma in IT
Jahangirnagar University · Bangladesh
  • Specialized in Information Technology and Systems
  • Strengthened technical and analytical foundations
  • Applied IT knowledge to real-world project and banking contexts
🎓 CGPA 3.15 · First Class Achievement
2014 – 2018 · Undergraduate
BSc in Business Information Technology
University of Greenwich · London, UK
  • Dual focus on business management and information technology
  • Developed strong analytical, problem-solving and project skills
  • Foundation for cross-industry career in IT and banking
🏆 1st Class Honours · University of Greenwich, UK
Credentials

Certification

🎓
Google · Coursera
Foundations of Project Management
Issued by Google via Coursera · Agile, Scrum, Risk Management, Stakeholder Communication
Verified ✓
🤖
Anthropic · Skilljar
AI Fluency for Small Businesses
Certificate of Completion · Practical AI adoption, prompting, and workflow integration for small teams
Verified ✓
💻
Anthropic Academy
Claude Code 101
Certificate of Completion · Agentic coding workflows and CLI-based development with Claude Code
Verified ✓
✨
Anthropic Academy
Claude 101
Certificate of Completion · Claude fundamentals, prompt engineering basics, and safe AI usage
Verified ✓
AI Productivity

AI-Powered Work

In today's competitive landscape, professionals who leverage AI tools strategically deliver faster, smarter, and with more impact. I actively use AI across documentation, reporting, research, and workflow automation.

📝

AI-Assisted Documentation

ChatGPT & Gemini for SRS documents, meeting minutes (MOM), status reports — reducing documentation time by ~60%.

ChatGPTGeminiClaude
📊

Reporting & Analytics

AI-assisted Excel formula generation, data pattern recognition and automated dashboard creation for MTB operations.

Excel AISheetsNotion AI
🗂️

AI-Driven Project Planning

Notion AI for sprint structuring, backlog prioritization, milestone tracking and task allocation across cross-functional teams.

Notion AITrelloJira
🔍

Research & Compliance

AI for HS Code verification, trade finance regulatory research, document discrepancy analysis and policy interpretation.

ChatGPTGeminiPerplexity
⚡

Workflow Automation

AI for task prioritization, email drafting, escalation tracking — keeping high-volume operations running smoothly.

GammaZapier AIChatGPT
🎯

Client Communication

Draft professional client updates, escalation memos and service notifications — maintaining the 95%+ satisfaction standard.

ChatGPTGrammarlyClaude
Get in Touch

Let's Build Something Together

Open to opportunities in project coordination, customer service management, trade finance operations, or cross-functional roles.

📞
Phone
+880 1972 007097
 ✉️
Email
rudromhr7@gmail.com
 💼
LinkedIn
mahadi-hasan-rudro
📍
Location
Mohammadpur, Dhaka-1207, BD
Send Email → LinkedIn Profile